Frequently Asked Questions

Q: Are your products safe?

A: All of our products are safe for you and your family and your pets when applied correctly. We pride ourselves on our ability to control pest in your house without endangering our customers

 

Q: What do I need to do before the technician arrives to treat my home?

A: Access to areas that have pest activity should be made available.  Dishes and food should only be removed from cabinets if you are experiencing pest problems in those places.

 

Q: Do I have to leave my house when you spray?

A: It is not necessary to leave the house when we spray. We apply our chemical directly to the areas needed and the chemicals we use have little or no odor.

 

Q: How often do I need my house sprayed?

A: We advise that you have your house sprayed four times a year. This follows the life cycles of the insects


Q: How do I know if I have termites?

A: There are many indicators of termite infestations, including:

  • Presence of swarmer (flying) termites. Usually in April or May
  • Sudden appearance of mudtubes on walls, coming out of sheetrock, and along foundation

Q: Does a pest control service work for termites?

A: No, but we do free termite inspections at your convenience.


Q: If I see sawdust and wood shavings, are these termites?

A: It is most likely carpenter ants.

 

Q: Do you offer any “green” services?

A: We do keep several green items in stock and can spray them in your home or have them available for purchase.

 

Q: Why are the bugs worse after the initial service?

A: It is normal to see more activity after the application. Bugs become more active right after we treat. It can take 2-3 weeks for the chemical and/or baits to have full affect.

 

Q: What is a trip charge for?

A: To cover the cost of chemicals and baits we use when we come back to retreat.


Q: Can we always get the same technician?

A: You can request a certain technician to do your service. We try to accommodate as best as possible but scheduling changes occasionally occur.


Q: Why do I have silverfish and how do I get rid of them?
A: In our area, silverfish are most commonly associated with shake shingle roofs. Silverfish live and feed on the shingles, then invade your home through your attic. Silverfish are a common Kansas insect, and can invade your home even if you do not have shake shingles.

 

Q: Do I need to sign a long-term contract to control a single pest control issue?
 A: No.  Alpha and Omega does not require our residential customers to sign contracts for service