FAQ's

CARPET CLEANING:

1. How often should my carpets be cleaned?

Carpet fibers are made to hide and camouflage soil and debris so when you can see evidence of soiling, your carpet is not just dirty, it's filthy. Dirt is an abrasive and every time you step on the carpet you grind dirt into your carpet fibers causing it to wear out faster. If the carpet is cleaned before it gets too unsightly, the cleaning process will be easier and more successful. Carpet in a typical household should be cleaned every 12 to 18 months depending on the number of residents, pets and activity. According to Dr. Michael Berry in his book "Protecting the Built Environment: Clean for Health" cleaning carpets regularly can improve indoor air quality by removing biopolutants.

2. What method is used by Tesco to clean my carpets?

Tesco uses the #1 recommended cleaning method by carpet manufacturers - hot water extraction by a truck mounted system. Studies have shown that hot water extraction can remove as much as ninety-nine percent (99 %) of the contaminants found in some neglected carpets. Many leading carpet manufacturers have begun to recommend the use of hot water extraction as part of their regular carpet cleaning regiment.

3. What training will the person cleaning my carpet possess?

The carpet cleaning industry is one of the few industries that is not regulated and anyone can call themselves a "professional" without any basis for that claim. No one wants an untrained individual entering their homes with cleaning chemicals and equipment that they might not have the correct knowledge to use. Our technicians at TESco are trained through the Institute of Inspection, Cleaning and Restoration Certification.

4. What about price?

You should never choose a carpet cleaner based on low price alone as this can pose many problems for you. Low price could be used as a way of getting into your home, where you are then "pressured" into a much more expensive job. A low price can also mean you are getting a "single-process" cleaning, which most consumers do not know understand. Low price could also mean that the cleaner has cheap equipment which cannot match the cleaning performance of the superior machines designed to remove the most solid and contaminants and leave the least residue behind.